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Supporting your team, remotely.

  • Writer: Brenda Bardaels
    Brenda Bardaels
  • Jan 6, 2022
  • 4 min read

Updated: Sep 1

By this time, the majority of people in the United States have developed a routine around the COVID-19 requirements. Whether the routine entails working remotely, in a hybrid environment, or transitioning to a new job, businesses have quickly changed to meet societal demands. Despite these gains, many employees still face hardships and are in constant need of leadership assistance. It used to be simple to tell when someone was having a bad day at work by their body language or behavior. Nowadays, things aren't as straightforward, and leaders are essential in detecting team members who are having difficulties at work and encouraging them to seek assistance. Hence, how can you support your remote team?

First, start by opening the conversation about the challenges of working remotely and sometimes, alone. You can start the discussion via a chat or a team meeting. A chat is convenient for those employees who take some time to warm up and build up the courage to share. A team meeting on the other hand, sets the stage and space for everyone to participate at the same time and it gives a little push for those who want to avoid the conversation. It is an important conversation that must be prioritized.

Even though the discussion does not have to be serious, it must be professional in nature. You can begin by discussing your own experience with a hurdle and how you handled it. You can also play a team game in which participants share a "must have at my desk" item and explain why is it helpful. Others get to vote on which item is the finest to have. The team can also discuss how they avoid boredom, isolation, stress, and overwork. Many people have found it difficult to draw a line between home and work when working remotely, but others have done it naturally. Allow people who have managed well to share their experiences with the rest of the team.

Second, check in with your team one-on-one. Not everyone is able to open up about their stress in front of others. That's great; the goal here isn't to make anyone uncomfortable; don't push them too far outside of their comfort zone. Make sure you are able to adapt to a diverse group of people, whether it's an extrovert-heavy team or an introverted one. In the long term, it's worth the effort to get to know each other and learn more about each other.

Create an action plan for the meetings. Either distribute the timetable and have everyone sign up for a time slot with you, or assign the slots yourself. Whichever route you use, be sure it is convenient for both of you. Create a remote work-focused agenda for the meeting. Include essential points such: What do they like best about the arrangement? What could be done to make things better for them? What are some of the current issues they are dealing with? Would they like to return to the office? and consider how you might assist them even if they do not ask. It is possible that your employee does not identify a gap that can be filled by your role, so he or she will not ask for it. Learn from your top performers and pass that information along to the rest of your team. This will help everyone.

Third, set up a follow-up meeting with your team. It is about developing professional relationships with your employees after they have allowed you to come in and recognize their difficulties. When you enter the space, you must offer help if necessary and follow up to determine if the approach taken alleviated their problems or if new problems arose. You're not starting the conversation to take notes and then leave; you're starting it to support your team and build a long-lasting professional relationship that will help you lead your team to success.

You can follow up with your team in whatever approach best suits your leadership style. You can conduct a follow-up team meeting in which you invite others to share their experiences and outcomes. A one-on-one meeting can be arranged for employees who want to check in with you. Having regular meetings with each member of the team could also help keep things on track. In reality, you may do it all by organizing a meeting in which you allow employees to discuss their experiences and encourage them to seek help from you or from one another.

Finally, keep it professional. Maintain a professional tone in your interactions and meetings. Avoid having one-on-one conversations with employees outside of work hours, such as in a bar or restaurant. You are not attempting to make friends. Your goal is to instill trust in your employee so that he or she can ask for assistance when needed and know that you will assist when possible. Aside from LinkedIn, I do not encourage engaging in social media. Every professional connection must have a line that cannot be crossed because doing so could jeopardize the business.
Misinterpretation may be facilitated by social media, resulting in unnecessary tension or dispute that can be easily avoided.

Overall, while remote leadership is not the same as in-person leadership, you may achieve the same or greater success by interacting with your team and delivering your support as a leader. Take advantage of the various virtual and remote communication methods that are now available. Allow your individuality to shine through in your interactions. As long as it's professional, you don't have to limit yourself to only discussing work. There is a life outside of work and the title for you and your workers. Find a humanistic connection with each other that will help you both get through future bumps on the road in the most positive attitude.

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